Shipping & Returns

SHIPPING & RETURNS

We aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made inside UAE- online, or from our store.

- Any article purchased can be exchanged within 7 days of purchase from the store or receipt by courier.

- Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition and the original invoice is present.

- Articles purchased at a discount or on sale are not qualified for exchange.

- Refunds will not be in cash - the client will be issued a coupon of the same value valid for the Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.

- These conditions apply to non-sale orders only. For sale orders, exchanges will only be provided for valid reasons and exchange time may take longer than normal.

For further assistance, you can contact our customer service department by emailing us at support@hemanitrading.ae or you can call us at +971 (0)4 294 7430 and WhatsApp text us at +971 56 787 5272. 

Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.